Option 1: delete in the app

  1. Open the app and sign in.
  2. Go to the settings, profile or account screen.
  3. Choose "Delete account" and confirm.

Your account is closed at once, and your data is deleted as described below.

Option 2: delete without the app

If you no longer have the app, cannot sign in, or the app has no delete button, send an email to lennart@sitepoint.dk with:

  • the subject "Delete my account";
  • the name of the app or game;
  • the email address or sign-in method (Apple, Google, email) linked to your account.

Send the email from the address linked to your account if you can. If you cannot, we may ask you to confirm in another way that the account is yours, so that nobody else can delete it. We confirm by email when the account is deleted, within 30 days at the latest.

What we delete

  • Your account and profile: name, email address, password hash and sign-in identifiers.
  • Content you created or uploaded, your settings, and game progress and virtual items.
  • Push tokens and device identifiers linked to your account.
  • Usage data linked to your account.

Deletion is permanent and cannot be undone. Unused virtual items, credits and subscription time are lost.

What we keep, and for how long

  • Bookkeeping records of purchases made directly from us are kept for five years from the end of the financial year, as required by the Danish Bookkeeping Act.
  • Backups may contain your data for up to 30 days until they are overwritten. They are not used for anything else.
  • Technical logs are kept for up to 90 days for security and then deleted.
  • Data needed for a legal claim or a request from authorities is kept until the matter is closed.
  • Anonymised statistics that can no longer identify you may be kept.
  • Content you shared with other users, such as messages they received, may remain visible to them where the app works that way, but it is no longer linked to your account.

Subscriptions are cancelled separately

Deleting your account or the app does not cancel a subscription bought through the App Store or Google Play. Cancel it in your Apple ID settings (Settings, your name, Subscriptions) or in Google Play (Profile, Payments and subscriptions, Subscriptions). Purchases from the stores are refunded by Apple or Google under their rules.

Delete some data, but keep your account

You can ask us to delete specific data without closing your account. Email lennart@sitepoint.dk with the app name and what you want deleted. Read more about your rights in our privacy policy.